Refund Policy
Effective Date: 13 November 2025
At Sri Sai Mysore Silks (“we,” “our,” “us”), your satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below. For any queries, you can contact us at:
Phone: +91 90083 64508
Email: info@srisaimysoresilks.com
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Eligibility for Refunds
Products may be eligible for a refund if they are damaged, defective, or not as described. Refund requests must be made within 7 days of receiving the product.
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Refund Process
To request a refund, contact our customer service with your order details. We may require photos or evidence of the issue. Once approved, refunds will be processed within 7-10 business days to the original payment method.
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Non-Refundable Items
Some items may not be eligible for a refund, including:
- Products damaged due to misuse or negligence.
- Customized or personalized items.
- Items returned without original packaging.
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Partial Refunds
Partial refunds may be granted in certain cases, such as items returned in a used condition or missing parts.
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Shipping Charges
Refunds do not include shipping charges. Customers are responsible for return shipping unless the return is due to our error.
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Changes to Policy
We may update this Refund Policy at any time without notice. Updated policies will be posted on this page.
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Governing Law
This Refund Policy is governed by the laws of Karnataka, India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.