Terms & Conditions

1. Use of Services

These Terms of Use (“Terms”) govern your use of our website, mobile site, and related services offered by The Cater. By accessing or using our services, you agree to be bound by these Terms.

2. Ownership & Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of The Cater and is protected under applicable copyright and trademark laws.

3. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with immediate effect.

4. How the Services Work

• Customers can browse menus and submit event details.
• The Cater may provide quotations based on requirements.
• Orders are confirmed only upon receipt of advance payment.
• Final menu and guest count must be approved before the event.

5. Account Registration

You may be required to verify your mobile number via OTP. You are responsible for maintaining the confidentiality of your account information.

6. Communication Preferences

By using our services, you consent to receive calls, emails, SMS, and WhatsApp communications related to your orders and promotional offers.

7. Booking and Financial Terms

• Prices are subject to final event requirements.
• Booking is confirmed after payment of the advance amount.
• Balance payment must be completed as per invoice terms.
• Taxes and statutory charges are applicable as per law.

8. Cancellation and Refunds

Refunds are processed according to our Modification Policy.

9. Customer Responsibilities

• Provide accurate event details and contact information.
• Ensure access to the venue and required permissions.
• Arrange basic infrastructure such as water and electricity where applicable.

10. Food Delivery and Service

Delivery times are estimates. While we strive to be punctual, delays due to traffic, weather, or unforeseen circumstances may occur.

11. Changes to Orders

Order modifications are permitted only as outlined in our Modification Policy and are subject to operational feasibility.

12. Customer Conduct

Customers are expected to behave respectfully with our staff. Abusive or inappropriate conduct may result in cancellation of services without refund.

13. Hygiene & Food Safety

We maintain strict hygiene standards. Food quality is guaranteed at the time of delivery and service.

14. Venue Access & Permissions

Customers are responsible for obtaining any necessary venue permissions, parking access, or local approvals.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, government restrictions, or strikes.

16. Limitation of Liability

The Cater’s liability shall not exceed the total amount paid by the customer for the specific order.

17. Third-Party Services

We may engage third-party vendors for logistics or ancillary services. Their services are subject to their own terms and conditions.

18. Privacy

Personal information is handled in accordance with our Privacy Policy.

19. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Bengaluru, Karnataka.

20. Contact Us

For any questions regarding these Terms, please contact:

The Cater
Email: info@thecater.in
Phone: +91 81973 96653