This Privacy Policy (the “Policy”) is designed to explains how we gather, use, share, disclose, and protect personal data from Users of the Services, including Practitioners / doctors, End-Users (, and website visitors (collectively and individually referred to as "you" or "Users" in this Privacy Policy). To show our dedication to protecting your privacy and your personal information, we developed this privacy policy.
To show our dedication to protecting your privacy and your personal information, we developed this privacy policy. Our Terms of Use and this Privacy Policy govern how you may use and access the Services.
Your privacy is important to us. Maintaining your trust and confidence is one of our highest priorities. We ensure secure transactions and strive to take reasonable care in the protection of information we receive during the course of us rendering services.
Please be sure to read this entire Privacy Policy and the Terms & Conditions, available on the Company’s Sites, before using or submitting any Information through the Company Sites or any other modes.
As used in this Privacy Policy, terms such as "we" or "our" or "us" or "Company" refer to “yesdr”.
Consent
- By accessing the Application or by providing Us with Your Personal Information Yourself or through a Primary User, or by making use of the Services provided through the Application, You hereby consent to the collection, receipt, storage, use, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy.
- You acknowledge that You are providing Your Personal Information out of Your free will. Where You are providing information about a Secondary user, you hereby confirm that you are authorised to provide such information to Us.
- Further, You hereby acknowledge that the collection/receipt of Your Personal Information by YESDR is necessary for the Purposes identified hereunder. You hereby consent that the collection, receipt, storage, processing, use, disclosure and transfer of any Personal Information, if it is done in accordance with the provisions of this Privacy Policy, shall not cause any wrongful loss to you.
- You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw your consent at any point by intimating Us in writing. Please note that if you do not provide Us Your Personal Information or if You withdraw the consent to provide Us Personal Information at any point in time, We may not be able to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Application or Services or any part thereof.
- In our sole discretion, we reserve the right to alter, modify, add, or remove portions of the terms of this privacy policy at any time. If you do not agree to this Privacy Policy, do not accept the Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Terms and Conditions.
- Our Terms of Service (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“agreement”).
Changes to the Privacy Policy
- We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time.
- If the User does not agree with this privacy policy at any time, the User is requested to not use any of the services or give us any of your information, for any continued use would be deemed to be implied consent.
Definitions
- “Device” shall mean computer, mobile or other device used to access the Services.
- “Device Identifier” shall mean IP address or other unique identifier for the Device.
- “Mobile Application” shall mean application provided by us on the Device to access the Services.
- “Personal Data” means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- “Usage Data” is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
- “Cookies” are small files stored on your device (computer or mobile device).
- “Data Controller” means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
- “Data Processors or Service Providers” means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
- “Data Subject” is any living individual who is the subject of Personal Data.
- “The User” is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
- “Sensitive Personal Information” means Personal Information that can reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, sexual orientation or sex life. Sensitive Personal Information also includes biometric data that can uniquely identify a natural person, payment information (including payment card or bank account numbers), and government identifiers that uniquely identify a natural person such as an adhar, a social insurance number or passport number.
- “Medical/Health Information” means information regarding the medical history, medical conditions, lab results, x-ray reports, clinical information, blood type, medications, allergies, adverse events, immunizations, social history, family history, genetic information and risk factors of an End User, including but not limited to symptoms, diagnosis, opinions, procedures, and outcomes or any other personal information about an End User collected to provide, or while providing a health service, or requested and required by the User for the effective treatment/diagnosis of a patient.
- “Service” means any services offered by YESDR and related entities, provided through means including but not limited to YESDR software/desktop/mobile applications or interfaces.
- “SAAS” stands for Software as a Service and in this case, refers to the services of YESDR and/or other range of services provided by the YESDR .
Data Collection
The information that We collect about You include but are not limited to the following:
- Patient/Caregiver/Doctor/Health Care Professional Name
- Birth date/age
- Blood group
- Gender
- Address (including country and pin/postal code)
- Location information, including Your GPS location
- Phone number/mobile number
- Email address
- Physical, physiological and mental health condition, provided by You and/or Your Health Care Professional or accessible from Your medical records
- Personal medical records and history
- Valid financial information at time of purchase of product/Services and/or online payment
- YESDR Login ID and password
- User details as provided at the time of registration or thereafter
- Records of interaction with YESDR representatives,
- Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used
- Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files,
- User’s tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID
Any other information that is willingly shared by You - Collectively referred to as "Personal Information".
How We Collect Personal Information
The methods by which We collect Your Personal Information include but are not limited to the following:
- When You register on Our Application
- When You provide Your Personal Information to Us
- During the course of Services provided to You by Us
- When You use the features on Our Application
- Through Your device, once You have granted permissions to Our Application (discussed below)
- By the use of cookies (also discussed below)
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Information Third Parties Provide About You
We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.
Information Collected By Mobile Applications
Our Services are primarily provided through Website / Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
- Your preferred language
- The manufacturer and model of your mobile device
- Your mobile operating system
- The type of mobile internet browsers you are using
- Your geolocation
Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application Information to allow us to personalize the services and content available through the Mobile Application
Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Use of Personal Information
Your Personal Information may be used for various purposes including but not limited to the following:
- To operate and improve the Application;
- To provide effective Services;
- To perform studies, research and analysis for improving Our information, analysis, services and technologies; and ensuring that the content and advertising displayed are customized to Your interests and preferences;
- To contact You via phone, SMS, email or third party communication services such as WhatsApp, etc. for appointments, technical issues, payment reminders and other security announcements;
- To send promotional mailings from Us or any of Our channel partners via SMS, email, or third party communication services such as WhatsApp, Facebook etc.;
- To advertise products and Services of YESDR and third parties;
- To transfer information about You if We are acquired by or merged with another company;
- To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective services to You;
- To administer or otherwise carry out Our obligations in relation to any agreement You have with Us;
- To build Your profile on the Application;
- To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law,
- To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates,
- To operate and improve the Application;
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- A parent, subsidiary, or affiliate of our company
- Third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
- Our employees, contractors, and/or related entities
- Our existing or potential agents or business partners
- Sponsors or promoters of any competition, sweepstakes, or promotion we run
- Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Third Party Links
During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third-party websites not owned or managed by Us (“Third-party Websites”). It may also happen that You or other Users may include links and hyperlinks of Third-party Websites. The listing of such Third-Party Websites (by You, other Users or by Us) does not imply endorsement of such Third-party Websites by YESDR . Such Third-party Websites are governed by their own terms and conditions and when You access such Third-party Websites, You will be governed by the terms of such Third-party Websites. You must use Your own discretion while accessing or using Third-party Websites. We do not make any representations regarding the availability and performance of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites. We do not bear any liability arising out of Your use of Third-party Websites.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the email info@yesdr.com.